Refund & Cancellation Policy
Effective date: [DATE]
This policy covers what merchants pay CheckoutFlare. It does not cover purchases shoppers make from a merchant’s store. Those are governed by the store’s own refund policy (linked at the bottom of its checkout), and shoppers should contact that store.
Cancelling your plan
- Cancel any time from Settings → Plan & billing, for each store.
- Cancelling means switching the store to the Free plan. The change is immediate. What you owe up to then (usage fees and any plan fee for the month) is charged on the next 1st, and you won’t be charged anything after that.
- After that, live payments stop and shoppers are sent to your store’s standard checkout. Your designs and settings are kept, building and previewing stay free, and you can reactivate in one click.
- You can export your orders and settings for 30 days after cancelling.
- Removing the CheckoutFlare app from Shopify or closing or revoking your Whop account or key doesn’t cancel your plan. Switch to Free in the dashboard.
Starter plan (no monthly fee)
There’s nothing to cancel. You pay only the usage fee on sales you make. Stop using the checkout and you pay nothing.
Refunds of our fees
- Plan fees are billed monthly, in arrears, for service already made available. They are non-refundable, including partly used months.
- Usage fees are billed monthly and are non-refundable, including when you refund your shopper. They pay for the processing work already done.
- Plan changes take effect immediately. For each calendar month, the plan price is based on the highest-priced paid plan the store was on that month. The first month on a paid plan is prorated by day.
- Our mistakes. If we charged you incorrectly, or the Service was unavailable through our fault in a way that stopped your checkout working for more than 24 hours in a row, email support@checkoutflare.com within 30 days of the charge. We reply within 5 business days, and we refund or credit confirmed errors.
- Totals under US$10 are not charged and roll over to the next month.
Whop processing fees
Card-processing, payout, dispute and other Whop fees are charged by Whop, not by us. Questions or refunds about those go to Whop.